FAQs

Frequently Asked Questions


You can cancel the order before we ship it, but this is not applicable to all products. For orders that have been shipped and need to be cancelled, we will charge at least $10 as a fee for intercepting the goods. And it can only be cancelled within 1 day after package sent out, and it cannot be cancelled after the time has passed. Please consider carefully before placing an order to reduce trouble for each other.

You expressly acknowledge that your use of this site is at your sole risk. HYPEUNIQUE is providing this site and its contents on an”as is, as available” basis and makes no representations or warranties of any kind with respect to this site or its contents.

HYPEUNIQUE disclaims all such representations and warranties, including but not limited to merchantability and warranties of fitness for a particular purpose. In addition, HYPEUNIQUE does not represent or warrant that the information or merchandise provided through this site is accurate, complete, or current.

Product, price, and availability information are subject to change at any time without notice.

We will post coupons in different platforms from time to time. You can try it on the checkout page.

All international duties and taxes are the sole responsibility of the customer and are not included at checkout.

We accept returns within 7 days after package signed for delivery. However due to expensive freight of international parcels, although we spend 30-60$ for unit of 1kg, you could met the situation of 80$ for unit of 1kg to return from your home to our return address. If things can be solved in other ways we’d love to and recommend you do that. We only provide virtual compensation services including but not limited to discounts, store credit or partial refunds.

Please check our posted customer reviews from real chat screenshots. We generate dozens of conversations on WhatsApp, Instagram and email every day. In the Instagram account @hypeunique__review, only customer reviews after successful delivery are posted.

You can ask us to take photos with chat screenshots and shoes background, but we cannot guarantee to provide them every time.

Check payments page.

You can place an order directly through the website, and feel free to contact us if you have any questions about size and inventory. It should be noted that if you choose a payment method, you will have to contact us for the next step to complete the payment .

We use a variety of methods to ship your items to be delivered to your doorstep. Due to the nature of our products, they are sometimes detected and rejected for export. This might mean that the original tracking number that was generated and emailed to you has been rendered invalid. Please reach out to us if you noticed any anomalies on your tracking status.

We can send to you some pictures we have when you inquiry, but no promise we will meet all you picture needs. Please check website pictures in this case, all photos are real shotted. If you want more pictures of your order, you can note it in order notes, we will send to you when ship.